- Contact Centers
In today's highly competitive business environment, the recipe for success lies in the quality of your customer service. As markets become increasingly demanding, providing the ultimate customer experience is the game-changer for businesses worldwide.
The contact center solutions we offer provide all the necessary capabilities to manage inbound and outbound calls on a massive scale, conduct successful outbound calling campaigns, and automate informational communications or surveys.
Our company offers solutions from leading manufacturers such as ALCATEL-LUCENT, ERICSSON-LG, and the Spanish multinational company JUSAN.
Specifically, JUSAN solutions can operate certified behind any call center call server.
- Features
- Supports email, chat, Facebook Messenger, Twitter, and telephone.
- Web-based desktop application
- Integrated knowledge base and intelligent search for call analysis improvement
- Graphical dashboard for digital media channel activity
- Real-time monitoring and reporting
- Integration with business applications (CRM, ERP)
- Cloud services with ISO27001 certification
- GDPR compliance
- High availability, security, and redundancy in customer data storage